Industry Solutions

Healthcare

Healthcare providers the world over have always had an ethical responsibility to preserve the confidentiality and privacy of patient records. Today, they also have to conform – and be able to prove that they conform - to strict statutory and regulatory frameworks governing the handling of electronic communications relating to patients’ records. Many healthcare providers around the world rely on Marshal to ensure that they meet these stringent requirements.

In the USA, regulations such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA) have forced healthcare institutions to gain control of their electronic communications, especially with regard to privacy and confidentiality.

Marshal provides award-winning, industry-recognized solutions for Internet security that enable healthcare providers to comply with legal and regulatory obligations and meet ethical standards. Our solutions can help to shield your organization from the significant legal exposure associated with regulatory non-compliance, and the results of unprotected and uncontrolled email communications and Internet-based information transfers. Marshal provides a range of solutions that provide specific benefits for the healthcare industry.

Protecting the Privacy and Confidentiality of Patient Information

With MailMarshal, healthcare providers can set strict polices for handling patient records, such as:

• Establishing email polices that allow only a pre-defined set of email users to send and receive patient records
• Setting up special email user groups for the receipt of private information, thereby preventing others from receiving this information in error

Secure Data

MailMarshal enables healthcare providers to share information of a confidential nature securely with approved external agencies (e.g. insurance providers or testing laboratories) by encrypting all emails. Marshal offers a variety of encryption solutions for communicating with external partners that put patient confidentiality first.

Marshal can also ensure that confidential patient data is not removed from the network intentionally or unintentionally by employees and temporary contract staff. Marshal Endpoint Security protects healthcare providers from accidental or deliberate data leakage at the endpoint via USB sticks and other mobile storage devices.

Retention of Email Records

Retaining and archiving emails is a major issue for some healthcare practitioners. MailMarshal automatically archives and retains all email for a pre-defined period. Older email can be either backed up or automatically deleted, once the retention period has expired.

Legal Compliance

Healthcare providers are affected by different legislation and regulations depending on the jurisdiction. In the USA, legislation such as the Healthcare Insurance Portability and Accountability Act of 1996 (HIPAA) affects the way healthcare data can be transferred and sets standards for certain types of "protected health information" (PHI). Marshal’s solutions enable healthcare providers to meet healthcare-related compliance requirements in different regions, thanks to features such as: policy-based information security, encrypted email, keyword analysis, deep file inspection and regular expression pattern matching (for identification of social security numbers or unique number sets, such as patient admission numbers).